Cancellation and refund policy
Last updated: October 19, 2026
We prepare each order for you, so how much we can refund depends on how early you cancel.
Catering (trays, tables and picaderas)
If you cancel, the refund depends on how many hours before pickup you tell us:
| When you cancel | Refund |
|---|---|
| 48 h or more before | 100% |
| Between 24 and 48 h before | 50% |
| Less than 24 h before | 0% |
Café menu
You can cancel a café menu order for a full refund while it is confirmed. Once we start preparing it, it can no longer be refunded.
If we cancel
If we have to cancel your order for any reason on our side, we refund 100% of what you paid and let you know by email.
If you do not pick up
Orders not picked up on the scheduled day cannot be refunded, because the food was already prepared.
How to cancel or report a problem
Contact us at (pending) or info@ataliacafe.com with your order code. If something is wrong with your order, tell us the same day so we can make it right.
How refunds are paid
Refunds go back to the original payment method. Depending on your bank, they take 5 to 10 business days to appear. Discounts from codes are not refunded as cash.